Longevity Cl(“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data in full compliance with Malaysia’s Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Definitions
“Personal Data” means any information relating to an identified or identifiable individual.
“Usage Data” includes information about how you access and use our website.
“Services” refers to any clinical, diagnostic, membership, or digital offerings provided by Medkos.
2. Information We Collect
2.1 Personal Data You Provide
Contact Information: name, email address, telephone number
Health & Medical Data: DNA results, blood-test reports, prior screening summaries, medical history
Demographic Data: age, gender, date of birth, address
Account Credentials: username, password
2.2 Usage & Technical Data
Log Data: IP address, device type, browser type, operating system, pages viewed, timestamps
Cookies & Tracking: cookies, web beacons, analytics technologies
3. How We Use Your Information
Service Delivery
To review your medical data, perform diagnostics, and formulate personalized longevity plans.
Communication
To send appointment confirmations, reminders, follow-up messages, and educational content.
Improvement & Analytics
To analyse usage patterns, enhance our website, and optimise clinical protocols.
Marketing & Promotions
To share newsletters, special offers, and events (you may opt out at any time).
Legal Compliance
To comply with Malaysian law, regulatory requirements, or legal processes.
4. Disclosure of Your Data
Within Medkos Group: to doctors, nurses, technicians, and support staff strictly on a need-to-know basis.
Third-Party Service Providers: hosting, analytics, payment processors—under contract to protect your data.
Legal Authorities: when required by law or to protect our rights, safety, or property.
With Your Consent: for any other purpose you explicitly authorise.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and login status
Analyse site traffic and usage
Deliver targeted content and ads
You may disable cookies in your browser settings, but this may affect site functionality.
6. Data Security
We implement appropriate technical and organisational measures—including encryption, access controls, secure servers, and staff training—to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction.
7. Data Retention
We retain your Personal Data only as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When data is no longer needed, we securely delete or anonymise it.
8. Your Rights
Under the PDPA, you have the right to:
Access & Correction: request access to and amend your Personal Data.
Withdrawal of Consent: withdraw consent for processing (where processing is consent-based).
Data Portability: obtain a copy of your data in a structured format.
Complaint: lodge a complaint with the Personal Data Protection Commissioner (“PDPC”) if you believe your rights have been violated.
To exercise these rights, please contact us as set out below.
9. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect Personal Data from minors. If we learn we have collected data from a minor, we will delete it promptly.
10. International Transfers
If we transfer your data outside Malaysia, we will ensure equivalent protection through agreements requiring recipients to safeguard your Personal Data in accordance with PDPA standards.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the revised policy with a new “Last updated” date.
12. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at
hello@medkos.com.my or 6017-9414131